Refund and Returns Policy

At Qiblaa.com, customer satisfaction is our top priority. We want you to shop with confidence, knowing that your purchase is protected. This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds are accepted

1. Eligibility for Returns

Products can only be returned if they are defective, damaged, or not as described.

Items must be returned in their original packaging and unused condition.

Return requests must be made within 3 days of receiving the product.

2. Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned, including but not limited to:

• Opened food or milk powder
• Personal care or hygiene products
• Customized or special-order items

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 working days, using the original method of payment.
• In case of Cash on Delivery (COD), refunds will be provided via bank transfer or mobile payment methods.

4. Exchange Policy

• If you receive a defective or wrong product, you may request an exchange instead of a refund.
• Exchanges are subject to product availability.

5. Shipping Costs

Customers are responsible for return shipping costs unless the product was defective or incorrect.

In such cases, Qiblaa.com will cover the shipping expenses.

6. How to Request a Return

To request a return or refund, please contact our customer support team:

Email: support@qiblaa.com

Website: www.qiblaa.com

Qiblaa.com – Your trust, our responsibility.